What are the system requirements?

PROKON is written to support various levels of hardware; for a detailed list of minimum system requirements, please follow this link: https://client.prokon.com/knowledge/minimum-system-requirements

I can’t access my license. (I can’t log in with my credentials?)

If you have any licensing concerns, please follow this link for help: https://client.prokon.com/knowledge/licensing. If you are still struggling to access your license, please complete a “Support Query” on the website’s Contact Us page.

What type of licenses does Prokon offer? Network or Standalone? (how many simultaneous users)

Prokon offers a company license that may be installed on all the required machines. Access to the software will be limited to the number of licenses you have and the users registered to use it.

How many computers can the software licenses be registered on?

The software can be downloaded to any number of computers. However, access to the software will be limited to the number of licenses you have and the users registered to use it.

Does PROKON offer Subscription or Perpetual licenses?

Prokon offers both a 12-month subscription option and perpetual licensing. The subscription provides the client more flexibility, whereas the perpetual option comes with annual maintenance payable on the anniversary to ensure access to the most current versions of the software purchased.

What are the differences between one- and three-year licenses?

The one-year license for subscription is an annual contract that expires one year after the activation date. When renewed, the contract can be extended for another year.

The three-year license is a three-year subscription contract that expires three years after the activation date. Upon expiry of the contract, it can be extended for either a one-year period or another three years.

Is there training on PROKON’s software?

Yes, you can choose self-paced learning through our PROKON ACADEMY or in-person training through one of our authorised partners. If you have a specific requirement that our Academy or the partners don’t cover, please complete a “Support Query” on the website’s Contact Us page.

How do you access a PROKON Trial License?

Go to our website, scroll to the bottom of any page, click the “Free Trial” button, and complete the short form. You will receive your trial license soon after that.

What types of Structural Analysis does PROKON do?

PROKON does static (linear, second-order, nonlinear, buckling) and dynamic (modal, seismic, harmonic) analysis.

Can I use my software in a different country from where I bought it?

Yes, PROKON does not region-lock the software. You must ensure you have enough licenses, the software is installed on the machines, and the users are registered to use it. If you have any concerns, email bd@prokon.com.

How quickly can I start working after buying PROKON software?

Access to your PROKON software is immediate. You will receive an activation mail with all the instructions and links you need to follow. Once you have completed these steps, you will be ready to explore your new cutting-edge structural design software.

What integrations does PROKON have with other software?

PROKON has native integrations with Autodesk® and BricsCAD®. It also supports the most well-known exchange file formats, allowing information transfers with other software packages.

Is there better pricing when I take more than one PROKON software?

Yes. For our volume discounts, please get in touch with your local partner or complete the “Contact Prokon” form on the Contact Us page of the website.

Is support available for PROKON software?

Yes. You can either get support from your local partner or, alternatively, PROKON offers support to all customers with active paid accounts by completing a “Support Query” on the website’s Contact Us page.